Question 1

Can I purchase a single unit or subscribe for monthly deliveries?

Accepted Answer

Yes, you can purchase a single unit or subscribe to our monthly delivery service and save 15%. Our subscription service ensures you never run out of your favorite scent and offers a convenient and cost-effective solution.

Question 2

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase. The product must be in its original condition and packaging. To initiate a return, please contact our customer service team with your order number and reason for return.

Question 3

How do I request a refund?

Accepted Answer

To request a refund, please contact our customer service team with your order number and reason for the refund. Refunds are processed within 5-7 business days after we receive the returned product.

Question 4

What is your delivery policy?

Accepted Answer

We offer a standard shipping option that typically takes 3-7 business days. You can track your order through the link provided in your confirmation email.

Question 5

How long does the scent of your air fresheners last?

Accepted Answer

The scent of our wood air fresheners lasts roughly 30 days, providing a long-lasting and refreshing aroma for your car, locker, or bag.

Question 6

Is ROMA a veteran-owned business?

Accepted Answer

Yes, ROMA is proudly veteran-owned. We are committed to providing high-quality products and exceptional customer service, drawing on the values and discipline instilled in us through our military service.

Frequently asked questions